We’ve been working on this for a long time – and we’re thrilled to finally present several powerful new features that will make your work even more efficient, convenient, and secure.
🦸♀️ New Role – Supervisor
NovaTalks now has a new Supervisor role!
It’s the perfect tool for team leaders who want to:
- Monitor service quality;
- Mentor new employees;
- Inspire the team to achieve even better results.
🛠 Custom Roles – Full Control in Your Hands
We’ve made the system even more flexible – now you can create your own custom roles with individual access permissions.
This means each employee will have exactly the tools they need for their tasks.
🎁 The feature is currently free in beta – be among the first to try it out!
👉 Try it now: Settings → Roles & Permissions
➕ Quick Start for a New Conversation
Connecting with clients has never been easier!
Now you don’t need to create or search for a contact manually — just select “New Conversation” in the Conversations tab, and you can instantly:
📞 Make a call
💬 Send a message in a messenger
📧 Send an email
All in one click – no extra steps! ⚡️
🔐 OAuth Email Integration – More Convenience and Security
We’ve added support for OAuth authorization for Google Gmail and Microsoft Outlook/Office365 accounts.
This means:
- Simple password-free connection;
- A higher level of security;
- Seamless integration with email services.
👉 Check it out: Settings → Channels → Create New Email Channel
💡 The updates are already available – log in to NovaTalks and try the new features right now!
Everything your team needs to be more effective – already in your NovaTalks!
