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NovaTalks is nominated for the Diia.City Awards! Support us! ⚡️🎉

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NovaTalks is nominated for the Diia.City Awards! Support us! ⚡️🎉

The NovaIT team helps businesses around the world implement effective solutions for contact centers. Our product, NovaTalks, is an innovative platform that combines experience, best practices, and modern technologies for handling customer inquiries in text and voice channels.

Today, we are proud to announce that NovaTalks has been nominated for the Diia.City Awards! This recognition acknowledges our work, innovative solutions, and our commitment to transforming the customer service industry for the better.

Our Achievements

🔹 We are developing the product and implementing major updates
Over the past year, we have released 8 updates, adding a multitude of new features. Here are just a few of them:
✔️ Mobile app for working with clients on the go.
✔️ Telephony integration for comprehensive communication management.
✔️ AI tools for automation and query analytics.

🔹 Promoting Ukrainian IT products
We are not only developing our platform but also actively promoting Ukrainian technologies. For this, we received thanks at the “SVOYE IT” event for our active participation in the development and promotion of Ukrainian IT products.

🔹 Growing and expanding our customer base
In one year, the number of active users of NovaTalks grew by 37%! Our platform is now used in 10+ different industries, including banking, e-commerce, technical support, and logistics. Our clients include Nova Poshta, Alliance Bank, Yabko, Vodafone, and many others.

🔹 We are integrating AI and automating processes
We actively integrate AI algorithms for query analysis and creating automated interaction scenarios with clients. This allows our clients to quickly scale support without increasing costs.

Support Us at Diia.City Awards!

We are competing in the “Rising Star” nomination ✨, and your support is very important to us!

📌 Vote for us via the link:
👉 https://forms.gle/deziq1yTV4xhbqUW8

📍 We are located on the 2nd page of the voting form.

⏳ Voting ends on January 31!

Thank you for being with us! Together, we can achieve even more! Your vote could be decisive in our victory! 🙌💙

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A client visits a website, calls customer support, or sends a message in a messenger — and each of these interactions leaves a trace: emotional, behavioral, and cognitive. Neuromarketing studies these traces and helps businesses build personalized service that resonates on a subconscious level.

In this article, we explore how neuromarketing principles are applied in customer service, which mistakes they help avoid, and how a contact center can use this knowledge today.

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