In 2023, the NovaTalks team was constantly working to improve the service and add new functionality.
What exactly are these updates? ? We’ll tell you! 👇🏻
Automation
Set up Auto Answer to distribute dialogs to operators. Set automation rules for routine tasks. Use chatbots and macros to process calls without restrictions 🤖
Manage dialogs
Filter dialogs with mentions, use variables, share links to a specific message with other users, and postpone the necessary dialogs for a specified time ✔️
Advanced Reporting
A BI system that visualizes metrics and allows you to create customized dashboards. Customize everything to your business needs ⚙️
Webhooks
Provides integration between your account and other applications 🔀
New channels
Now you can make video calls directly from our platform. Also, connect e-mail to process requests from the mail 📧
Even more options for processing requests💬️
In 2024, we plan to introduce even more useful features and significantly increase the platform’s capabilities.
What’s coming up? 👇🏻
- NovaTalks contact center
NovaTalks is going omnichannel!
Receive calls and process text messages in one interface. Read about the implementation date and terms of use of the functionality in the tg news channel. 📰
- Quality assessment 2.0.
Evaluate the quality of processing requests according to your own rules! Set the desired rating and start rules for the assessment yourself ⭐
- Mobile application
It will be even easier to stay in touch with your customers! The application with a user-friendly interface is almost ready and will be available in Q1 2024 ✔️
Thank you for choosing NovaTalks! Our team is working hard to improve the service and is always ready to listen to your opinion. If you have any suggestions or comments about the platform, please send them to the personal chat of your account technical support.
Happy New Year!
