Access security and interface convenience shape how confidently a team works with customers every day. When access is protected by flexible rules, analytics can be read at a glance, and there\u2019s nothing extra in the conversation window, work goes faster and calmer.<\/p>\n\n\n\n
We\u2019ve released a NovaTalks update with several improvements at once \u2013 from a password policy and a new Signal channel to reworked online reports and a more convenient conversation window. Below we explain what exactly changed and how it helps in daily work.<\/p>\n\n\n\n
In a single update, the platform gained five noticeable improvements. We\u2019ve put them in one table for a quick overview.<\/p>\n\n\n\n Below we break down each update in more detail.<\/p>\n\n\n\n A new \u201cPassword policy\u201d tab has appeared in the account settings. Now you set your own rules for passwords.<\/p>\n\n\n\n The policy applies to users with email authentication; LDAP accounts work as before.<\/p>\n\n\n\n Signal, a channel for those who value secure communication, is now available in NovaTalks. With it you get:<\/p>\n\n\n\n To connect the channel, contact our support team for details and instructions.<\/p>\n\n\n\n Online monitoring is what a supervisor looks at every day. We reworked the online reports to make analytics faster and clearer.<\/p>\n\n\n\n We\u2019ve freed up as much space as possible for communicating with customers.<\/p>\n\n\n\n For companies with strict security requirements, we\u2019ve added support for Single-Tenant Azure apps for the Microsoft email channel. Just enter your Tenant ID in the email channel settings, and authorization will work in a reliable, isolated mode.<\/p>\n\n\n\n Who does the new password policy apply to?<\/strong><\/p>\n\n\n\n Users with email authentication. LDAP accounts work as before.<\/p>\n\n\n\n Where can I find the new security settings?<\/strong><\/p>\n\n\n\n In the account settings, in the new \u201cPassword policy\u201d tab.<\/p>\n\n\n\n How do I connect the Signal channel?<\/strong><\/p>\n\n\n\n Contact the NovaTalks support team \u2013 it will provide the details and connection instructions.<\/p>\n\n\n\n How are the reworked online reports useful for a supervisor?<\/strong><\/p>\n\n\n\n Analytics can be read faster: filters move into chips above the table, key metrics are visible at the top, and color thresholds immediately point to a problem. An agent\u2019s status can be changed right in the table.<\/p>\n\n\n\n What does Single-Tenant support give for Microsoft email?<\/strong><\/p>\n\n\n\n Isolated authorization for companies with strict security requirements. You only need to enter the Tenant ID in the email channel settings.<\/p>\n\n\n\n See the new features in action: flexible password rules, a new Signal channel, clearer analytics, and more space for communicating with customers. The update is already available in your account, and the NovaTalks team will help with connecting new channels and the necessary settings.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" A new NovaTalks update: a flexible password policy, a new Signal channel, reworked online reports, more space in the conversation window, and secure Microsoft email connection.<\/p>\n","protected":false},"author":8,"featured_media":8512,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[2430,49,598,2168,2432,992,2431],"class_list":["post-8516","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-microsoft-email","tag-novatalks-2","tag-novatalks-update","tag-online-reports","tag-password-policy","tag-security","tag-signal-2"],"acf":[],"yoast_head":"\nUpdate<\/strong><\/td> What it gives<\/strong><\/td><\/tr> Password policy<\/td> Your own rules for complexity, history, and password expiry, plus brute-force protection<\/td><\/tr> Signal channel<\/td> Communication with customers in Signal through a single corporate number<\/td><\/tr> Reworked online reports<\/td> Faster, clearer analytics: filter chips, a metrics panel, and status in one click<\/td><\/tr> More space in the conversation window<\/td> A more compact interface and more room for the dialogue<\/td><\/tr> Microsoft email (Single-Tenant)<\/td> Isolated, secure authorization for the email channel<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n Password Policy: Security on Your Terms<\/strong><\/h2>\n\n\n\n
\n
The New Signal Channel<\/strong><\/h2>\n\n\n\n
\n
Reworked Online Reports<\/strong><\/h2>\n\n\n\n
\n
More Space in the Conversation Window<\/strong><\/h2>\n\n\n\n
\n
Secure Connection of Microsoft Email<\/strong><\/h2>\n\n\n\n
Frequently Asked Questions (FAQ)<\/strong><\/h2>\n\n\n\n
Try the Update Today<\/strong><\/h2>\n\n\n\n