{"version":"1.0","provider_name":"NovaTalks","provider_url":"https:\/\/novatalks.com.ua\/en\/","author_name":"lesha","author_url":"https:\/\/novatalks.com.ua\/en\/author\/lesha\/","title":"Text Analytics for Chat Centers \u2014 how it improves support | NovaTalks","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"bayXtpibPK\"><a href=\"https:\/\/novatalks.com.ua\/en\/blog\/text-analytics-for-chat-center\/\">Text analytics for the chat center. How does it work?<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/novatalks.com.ua\/en\/blog\/text-analytics-for-chat-center\/embed\/#?secret=bayXtpibPK\" width=\"600\" height=\"338\" title=\"&#8220;Text analytics for the chat center. How does it work?&#8221; &#8212; NovaTalks\" data-secret=\"bayXtpibPK\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/novatalks.com.ua\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/novatalks.com.ua\/wp-content\/uploads\/2025\/07\/textanalytics_resize-1.png","thumbnail_width":1230,"thumbnail_height":693,"description":"Text analytics for chat centers is the use of AI and natural language processing to analyze customer conversations and detect trends or sentiment. Discover how text analytics helps improve service quality and support performance in just a few steps."}